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UniversalSystems® announces Co*Source Connect® a system with 7 seven years of development that is revolutionizing the outbound Call Center.
Working with the Melita Enterprise Explorer, the company’s outbound customer contact management solution, UniversalSystems® Patent Pending dialing technology effectively qualifies right party contacts and significantly increases outbound call volume. The technology will also increase the results of every customer contact by instantly distributing all Right Party Contacts to the highest skilled employees, significantly improving the results of every Right Party Contact.
By combining Melita and UniversalSystems® technologies, call centers can enable more effective customer relationship management while also increasing call center efficiency, and results, of every customer contact. For the end customer, the benefit will be a more positive, more accurate, and more tailored experience with his or her merchant.
UniversalSystems® is providing the most significant outbound Call Center Productivity Increases, Cost Reductions, Quality Enhancements, and Staffing Resolutions since the introduction of the Predictive Dialer, states Blake Rice, President and CEO. Our Customer Call Centers enjoy enhanced Quality in every Right Party Contact, Collector Productivity Increases of 30% to 300%, Outbound call volume increases from 30% to 300%, elimination of staffing shortages, Payroll and infrastructure cost reductions averaging 30% to 50%, and a return on investment in only 30-days.
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