September 1st, 2000 - IC System installs UniversalSystems® Accelerator

I.C. System, is a long time user of Mosaix Dialers and is the latest customer to install the UniversalSystems® Accelerator. Philip J Trovato, Senior Vice President of Operations, at I.C. System commented "The installation of the UniversalSystems® software was scheduled to take place mid-week and we were up and running by the weekend. It was immediately apparent that the system was performing well above our expectations when Right Party Connect rates doubled while our calls in queue fell by 75%. The atmosphere here is one of excitement, and we believe that there are still more gains to be made as our experience with the UniversalSystems® solution grows."