April 10th, 2001 - UniversalSystems® announces unique ASP solutions for outbound call centers

Solutions will help outbound call centers be more productive while simultaneously reducing payroll costs by 50% and more

April 10 2001, Minneapolis, MN -- UniversalSystems® today announced the UniversalSystems® Accelerator/ASP, a unique solution for call centers using Predictive Dialers. The UniversalSystems® Accelerator/ASP ensures that Right Party Connects and only Right Party Connects are fed through to an organization’s call center agents, resulting in more than 50% fewer staff being needed for an outbound mission.

The UniversalSystems® Accelerator/ASP can be deployed in one of two ways: By using a company’s existing dialer or by utilizing UniversalSystems’ dialers. In either approach, operators at UniversalSystems® screen the outbound call and pass Right Party Connects only to the company’s agents. Since dealing with wrong parties typically accounts for at least 50% of an agent’s time, screening out wrong parties reduces the number of agents required for an outbound campaign. This solution is ideal for those call centers who need to increase productivity or are having problems finding and retaining staff.

The UniversalSystems® Accelerator/ASP is based on a staffed deployment of the UniversalSystems® Accelerator, a software package that improves the efficiency and effectiveness of outbound call centers. The basis of these improvements are in the system’s unique ability to screen all voice contacts delivered by a dialer and to put only Right Party Connects through to a company’s experienced collectors and telemarketers. Both the UniversalSystems® Accelerator and the UniversalSystems® Accelerator/ASP have US and International patents pending.



About UniversalSystems®
UniversalSystems® develops, markets, and supports software solutions for call centers. Created in 1995, it has developed the UniversalSystems® Accelerator and the UniversalSystems® Accelerator/ASP from concepts first born at BCR, a 3rd party collections agency. UniversalSystems® has partnership agreements with Avaya Inc. (AV), and other predictive dialer manufacturers, and is a major sponsor of the Mosaix User Group. UniversalSystems® is headquartered in Minneapolis, MN and on the World Wide Web at www.universalsystems.net. For additional information call (888)-293-8573 or email paulmac@universalsystems.net



About the Bureau of Collection Recovery (BCR)
BCR is a 3rd Party Collections Agency based in Minneapolis, MN. This 150 FTE agency is one of the U.S.’ most successful privately owned bureaus, providing a variety of early and late stage accounts receivable solutions to companies nationwide. BCR currently operates top of the line Mosaix and IAT predictive dialers. For additional information call (800)-831 7311 or email dwinters@bureauofcollection.com.



About The Mosaix User Group
The Mosaix User Group (www.mosaixusergroup.com) is an independent non-profit users organization that holds conferences twice a year and is now in its 11th year of operation. Its next conference, which includes the golf day benefiting the NFB, takes place October 8-10th 2001 at the Lancaster Host Resort, Lancaster, PA. For additional information call the User Group Co-Chairman, Alex Demczak, (412) 234 7163, email Demczak.ag@mellon.com or Bill Schmiedecke, (800) 642 6323 x 25651, email Stanley.schmiedecke@pncbank.com