January 8th, 2003 - Joel Lewis joins the Executive teams of the Bureau of Collection Recovery and UniversalSystems®

January 8, 2003, Minneapolis, MN – The Bureau of Collection Recovery and UniversalSystems® today announced that Joel D. Lewis has joined the executive teams of the Bureau of Collection Recovery and UniversalSystems® as Vice President of Sales.

Mr. Lewis was formally with the Allied Interstate and First Contact divisions of Intell-a-Risk where he was Vice President of Financial Services, directly responsible for a number of high-profile accounts. Mr. Lewis will offer the full suite of products and services available from the Bureau of Collection Recovery and UniversalSystems®.

Blake Rice, founder and CEO of both the Bureau of Collections Recovery and UniversalSystems® commented “Joel is a highly talented and well known individual in the collections industry. I am very pleased that he has chosen to build on his accomplishments by joining my executive team at the Bureau of Collection Recovery and UniversalSystems®.” Rice continued “I believe that it is important that our message of high productivity coupled with reduced role rates is brought to the attention of senior individuals within our customers and prospects, and Joel is the right person to deliver that message”.

Joel Lewis, commented “My decision to join the Bureau of Collection Recovery and UniversalSystems® was based on the quality of the team Blake had forged and the service delivery model that they have developed. With huge pressure on collections agencies to improve service while simultaneously reducing margins, it was exciting to be given the opportunity to work with an organization that had developed a technology and infrastructure that allows it to leapfrog the competition, and then able to offer the result as a solution. This means that we can offer a range of services that run from high contact and high productivity agency work through to fractional outsourcing and on to software solutions. This is truly an example of end-to-end capability and I am looking forward to bringing these capabilities to the marketplace for the benefit of my customers.”



About the Bureau of Collection Recovery
The Bureau of Collection Recovery is a nationally licensed, independently owned collection agency specializing in providing a variety of accounts receivable solutions to both large and small companies including pre charge-off, (first and third party), primary, and secondary account placements. The Bureau of Collection Recovery is headquartered in Minneapolis, Minnesota and on the web at www.bureauofcollection.com. For additional information call 1-800-831-7311or email Joellewis@UniversalSystems.net.



About UniversalSystems®
UniversalSystems® develops, markets, and supports software solutions for call centers. Created in 1995, it has developed the UniversalSystems® Accelerator and the UniversalSystems® Accelerator/ASP from concepts first born at the Bureau of Collections Recovery, a 3rd party collections agency. UniversalSystems® has partnership agreements with Avaya Inc. (AV), and other predictive dialer manufacturers, and is a major sponsor of the Mosaix User Group. UniversalSystems® is headquartered in Minneapolis, MN and on the web at www.UniversalSystems.net. For additional information call 1-888-293-8573 or email paulmac@universalsystems.net



About the UniversalSystems® Accelerator
The UniversalSystems® Accelerator is a technology and service that dramatically increases productivity within a outbound call center. By splitting an agent population into Operators and Collectors, and by using the Operators to screen for Right Party Connects, productivity improvements of 30 –100% and more can be made. Furthermore, the deployment of this technology as an Application Service Provider (ASP) model allows fractional outsourcing of the Operator staff and/or the dialing equipment itself. Based on a cost per connect model, this service provides an immediate return on investment with no capital outlay. UniversalSystems® methods and technology are protected by U.S. patent No. 6,285,752. Other U.S. and international patents pending.