March 12, 2004 - New leadership positions for the Bureau of Collection Recovery and UniversalSystems

Joel Lewis named President of the Bureau of Collection Recovery and UniversalSystems; David Winters named Chief Technology Officer of the Bureau of Collection Recovery and Chief Technology and Operating Officer of UniversalSystems.

March 12th, 2004, Minneapolis, MN - The Bureau of Collection Recovery (BCR) and UniversalSystems today announced that Joel Lewis will become President of BCR and UniversalSystems, and David Winters will become the Chief Technology Officer of BCR and Chief Operating and Chief Technology Officer of UniversalSystems. The appointments are effective immediately.

Joel Lewis joined BCR and UniversalSystems in January 2003 as Vice President of Sales. Since that time he has provided leadership for the sales organization resulting in a much improved competitive position. Joel's new position will allow him to expand his leadership abilities for the benefit of BCR, UniversalSystems and customers.

David Winters has been with BCR for seventeen years and with UniversalSystems from its inception, he has firmly established the operational and technological excellence of both companies. In his new role, David will focus on mission critical and service delivery functions.

Blake Rice, founder and CEO of BCR and UniversalSystems commented "Joel and David have both shown exceptional organizational and leadership talent and have been fundamental to our continued success. I believe that the appointment of these dynamic individuals to leadership positions will position us for aggressive growth in industries that are highly competitive. There is a great deal of synergy between BCR and UniversalSystems, from the BCR perspective the ability to deploy highly effective and efficient dialing capabilities gives us a huge advantage while from the UniversalSystems point of view the relationship with BCR means that product enhancement and delivery is based on real world need and experience. Joel and David bring together the experience to make the best use of this intellectual capital. "

About the Bureau of Collection Recovery The Bureau of Collection Recovery (BCR) is a nationally licensed, independently owned collection agency specializing in providing a variety of accounts receivable solutions to both large and small companies including pre charge-off, (first and third party), primary, and secondary account placements. BCR is headquartered in Minneapolis, Minnesota and on the web at www.bureauofcollection.com . Advanced in its use of technology, such as Avaya's "Mosaix" Predictive Dialing System, BCR is especially known as the birthplace of the UniversalSystems Accelerator, a patented method of vastly increasing penetration while reducing costs when using a predictive dialer.

About UniversalSystems UniversalSystems develops, markets, and supports advanced software solutions for call centers. Created in 1995, it has developed the UniversalSystems Accelerator/ASP from concepts first born at the Bureau of Collection Recovery (BCR), a third-party collection agency. UniversalSystems has partnership agreements with Avaya Inc. (AV), and is a major sponsor of the Mosaix User Group and producer of its conference. UniversalSystems technology and methods are protected by U.S. patent No. 6,285,752 & 6,621,900 and UK patent GB2347583. Other U.S. and international patents pending. UniversalSystems is headquartered in Minneapolis, MN and on the World Wide Web at www.universalsystems.net.

About the UniversalSystems Accelerator/ASP solution The patented UniversalSystems Accelerator/ASP is based on a staffed deployment of the UniversalSystems Accelerator, software that improves the efficiency and effectiveness of outbound call centers. The basis of these improvements is in the system's unique ability to screen all voice contacts delivered by a dialer and to put only RPCs through to a company's experienced collectors and telemarketers. The solution can be deployed in one of two ways: By using a company's existing dialer or by utilizing UniversalSystems' dialers. In either approach, operators at UniversalSystems screen the outbound call and pass RPCs to a companies' collectors. Since dealing with wrong parties typically accounts for at least 50% of an agent's time, screening out wrong parties reduces the number of agents required for an outbound campaign while increasing the number of right parties that collectors can deal with. This solution is ideal for those call centers who need to increase productivity or are having problems finding and retaining staff.

Joel Lewis can be reached by email at jlewis@universalsystems.net and David Winters can be reached by email at dwinters@universalsystems.net

For additional information please call our corporate offices at 1-800-831-7311.