March 31, 2004 - Additional US patent issued for UniversalSystems for right party distribution and servicing

New patent granted to UniversalSystems for methods and systems in servicing and distributing right party contacts generated by predictive dialers. This patent has particular relevance to the Application Service Provider (outsourcing) environment.

March 31, 2004, Minneapolis, MN -- UniversalSystems today announced that the US patent office have issued patent number 6,621,900 covering methods and systems embodied in the UniversalSystems Accelerator/ASP.

The UniversalSystems Accelerator/ASP is based on a staffed deployment of the UniversalSystems Accelerator, software that improves the efficiency and effectiveness of outbound call centers using predictive dialers. The basis of these improvements is in the system's unique ability to screen all voice contacts delivered by a dialer and to put only Right Party Contacts (RPCs) through to a company's experienced collectors and telemarketers. The solution can be deployed in one of two ways: By using a existing dialer or by utilizing UniversalSystems' dialers. In either approach, operators at UniversalSystems screen the outbound call and pass RPCs to a companies' collectors. Since dealing with wrong parties typically accounts for at least 50% of an agent's time, screening out wrong parties reduces the number of agents required for an outbound campaign while increasing the number of right parties that collectors can deal with. This solution is ideal for those call centers who need to increase productivity or are having problems finding and retaining staff.

Blake Rice, CEO and owner of UniversalSystems commented, "We will continue to aggressively file and defend our patents. We have invested heavily in the development of the UniversalSystems Accelerator/ASP and are very aware of the productivity increase and cost saving potential it has for the entire proactive contact industry. We use the service internally within our own call centers, while our customers report substantial productivity gains," Rice continued, "I believe the UniversalSystems Accelerator/ASP will have a profound effect on the entire credit, collection, telemarketing, and dialer industries; list penetration is increased, roll rates are improved saving millions, and net operating costs are immediately reduced - without capital investment."

About UniversalSystems UniversalSystems develops, markets, and supports advanced software solutions for call centers. Created in 1995, it has developed the UniversalSystems Accelerator/ASP from concepts first born at the Bureau of Collection Recovery (BCR), a third-party collection agency. UniversalSystems has partnership agreements with Avaya Inc. (AV), and is a major sponsor of the Mosaix User Group and producer of its conference. UniversalSystems technology and methods are protected by U.S. patent No. 6,285,752 & 6,621,900 and UK patent GB2347583, other patents pending. UniversalSystems is headquartered in Minneapolis, MN and on the World Wide Web at www.universalsystems.net.