August 16, 2004 - UniversalSystems to present at Mosaix User Group Conference

August 16th 2004, Minneapolis, MN -- UniversalSystems today announced that they will exhibit and present at the Mosaix User Group conference being held in Las Vegas on September 13-15th 2004. The yearly conference is open to users associated with Avaya's Predictive Dialing System.

Rob Hannley, UniversalSystems' Vice President of Client Solutions has been invited to present at the conference. He will discuss "An Unfair Advantage" exploring productivity in the call center. In particular, Rob will describe how the standard model of running an outbound call center can be improved, with the result that each agent can reach twice as many contacts as before.

The Mosaix User Group Conference, now in its 13th year, will hold its annual meeting at the SunCoast Hotel in Las Vegas, September 13-15th 2004. Users involved with Avaya's Predictive Dialing System are invited to attend. Registrations are accepted on a first-come, first-served, basis with a maximum attendance of 250. The conference is entirely dialer focused, with presentations by knowledgeable users and selected vendors. Peer discussion and participation is encouraged through scheduled networking events. For details please call the conference office at (800) 329 9730 or view the website at www.mosaixusergroup.com.

About UniversalSystems
UniversalSystems uses a unique and patented approach whereby Right Party Contact Specialists identify and distribute Right Party Contacts to a customer's best call center agents (distribution is instantaneous and unrecognized by the Right Party Contact). This approach provides substantial and measurable productivity gains and ensures live handling of calls. UniversalSystems may be deployed on an existing dialing system, or, via a dialer provided by UniversalSystems. For more information please visit our web site at www.universalsystems.net or call (888) 293 8573.