Theodore Stortz joins the Bureau of Collection Recovery and UniversalSystems®

November 1, 2004, Minneapolis, MN - The Bureau of Collection Recovery (BCR) and UniversalSystems® today announced the appointment of Theodore Stortz as Chief Financial Officer.

Joel Lewis, President of the Bureau of Collection Recovery and UniversalSystems® commented "Mr. Stortz is a highly skilled executive who will manage all facets of our organizations' financial operation, and will provide additional leadership particularly in administrative and operational areas. Increased demand for our services mean that both UniversalSystems® and the Bureau of Collection Recovery are experiencing high growth and Mr. Stortz has considerable skills to assist with the demands that success brings. The addition of Theodore Stortz to our team is further indication of UniversalSystems® and the Bureau of Collection Recovery's commitment to provide best in market service and performance".

About the Bureau of Collection Recovery
The Bureau of Collection Recovery (BCR) is a nationally licensed, independently owned collection agency specializing in providing a variety of accounts receivable solutions to both large and small companies including pre charge-off, (first and third party), primary, and secondary account placements. BCR is headquartered in Minneapolis, Minnesota and on the web at www.bureauofcollection.com. Advanced in its use of technology, such as Avaya's "Mosaix" Predictive Dialing System, BCR is especially known as the birthplace of the UniversalSystems® Right Party Contact Solution, a patented method of vastly increasing penetration while reducing costs when using a predictive dialer.

About UniversalSystems®
UniversalSystems® uses a unique and patented approach whereby Right Party Contact Specialists identify and distribute Right Party Contacts to a customer's best call center agents (distribution is instantaneous and unrecognized by the Right Party Contact). This approach provides substantial and measurable productivity gains and ensures live handling of calls. The UniversalSystems® Right Party Contact Solution may be deployed on an existing dialing system, or, via a dialer provided by UniversalSystems®. Visit UniversalSystems® website at www.universalsystems.net.

For additional information please contact Joel Lewis, President, UniversalSystems® & Bureau of Collection Recovery on 952-259-1145, toll free on 1-888-276-8035, or by email joellewis@universalsystems.net.