Shauna Rice joins the Bureau of Collection Recovery and UniversalSystems®

November 1, 2004, Minneapolis, MN - The Bureau of Collection Recovery (BCR) and UniversalSystems® today announced the appointment of Shauna Rice as vice president of Business Development. Shauna brings more than a decade of experience of service offerings in the Telecommunications industry, and twenty years of sales and sales leadership experience.

Joel Lewis, president of the Bureau of Collection Recovery and UniversalSystems® commented "Shauna's appointment as a senior member of our team is a statement both of her ability and experience in the industry, and our desire to maximize our potential in the Telecommunications sector. In her previous roles, Shauna has consistently exceeded target, and her unique and proven skills will be an invaluable resource to us and to our clients. Shauna joins us at an exciting time, UniversalSystems® and the Bureau of Collection Recovery are growing through increased demand for our services from both new and existing clients".

About the Bureau of Collection Recovery
The Bureau of Collection Recovery (BCR) is a nationally licensed, independently owned collection agency specializing in providing a variety of accounts receivable solutions to both large and small companies including pre charge-off, (first and third party), primary, and secondary account placements. BCR is headquartered in Minneapolis, Minnesota and can be found on the internet at www.bureauofcollection.com . Advanced in its use of technology, such as Avaya's "Mosaix" Predictive Dialing System, BCR is especially known as the developer of the UniversalSystems® Right Party Contact Solution, a patented method of vastly increasing penetration while reducing costs when using a predictive dialer. and secondary account placements. BCR is headquartered in Minneapolis, Minnesota and on the web at www.bureauofcollection.com. Advanced in its use of technology, such as Avaya's "Mosaix" Predictive Dialing System, BCR is especially known as the birthplace of the UniversalSystems® Right Party Contact Solution, a patented method of vastly increasing penetration while reducing costs when using a predictive dialer.

About UniversalSystems®
UniversalSystems® uses a unique and patented approach whereby Right Party Contact Specialists identify and distribute Right Party Contacts to a customer's best call center agents (distribution is instantaneous and unrecognized by the Right Party Contact). This approach provides substantial and measurable productivity gains and ensures live handling of calls. The UniversalSystems® Right Party Contact Solution may be deployed on an existing dialing system, or, via a dialer provided by UniversalSystems®. Visit UniversalSystems® website at www.universalsystems.net.

For additional information please contact Joel Lewis, President, UniversalSystems® & Bureau of Collection Recovery on 952-259-1145, toll free on 1-888-276-8035, or by email joellewis@universalsystems.net.