Products & Services Overview

Predictive dialers have revolutionized the outbound call center industry since their introduction in the early 1980's by reducing costs and increasing productivity. The key benefit that predictive dialers provide is the reduction of unproductive tasks associated with an outbound dial. By ensuring that call center staff receive a steady flow of calls initiated by the dialer, 400% productivity gains are routine.

Some major barriers still remain. For example, how do you ensure that your agents are talking to the right party? Also, how do you get the right parties to the agents best able to deal with them? Additionally, what can be done about the plethora of call blocking technologies that seriously erode the ability of a dialer to reach a substantial portion (10% or more) of our customers.

The UniversalSystems® Accelerator/ASP and Privacy NavigatorSM address these problems and represent the latest advances in the use of predictive dialing technology. UniversalSystems® incorporates concepts and methods that result in productivity gains never before achieved by predictive dialers. UniversalSystems® will substantially benefit your organization by providing significant payroll and infrastructure savings and simultaneously add revenue gains to your company's bottom line.